Return & Refund Policy

Introduction At Hipermart, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes you might need to return items. Below are the details of our Return and Refund Policy.

Return Policy

• Time Frame: Customers must check their product at the time of delivery. Any genuine complaints should be reported within 24 hours of receiving the product to be eligible for a return.
• Condition of Return: Items must be returned in their original packaging and must be unused.

How to Initiate a Return

• Via App: You can place a return order directly through the Hipermart app.
• Customer Support: Call our customer support team to initiate a return.
• Email: Send an email to contact@hipermart.in to request a return. Please note that physical returns at our stores or locations are not accepted.

Refund Policy

• Refund Method: Refunds will be processed in the original method of payment, UPI, or via bank transfer for cash on delivery (COD) payments.
• Processing Time: Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.

Exchanges

• Defective or Incorrect Items: In the case of defective, damaged, or incorrect items, we will provide a replacement. The new item will be provided in exchange for the return of the previous item.

Shipping Charges

• Hipermart will bear the return shipping charges, ensuring that the return process is hassle-free for you.

No Restocking Fees

• There are no restocking fees charged for any returns.

We are committed to ensuring that your experience at Hipermart is seamless and satisfactory. Should you have any questions about our Return and Refund Policy, please contact our customer support for assistance.